FREQUENTLY ASKED QUESTIONS

Will ThinkWrite Technologies headphone and headsets also fit adults?

Yes. ThinkWrite Technologies headphones and headsets are fit for and tested on listeners ranging in age from 5 to mature adult. The flexible headbands and extendable arms on each unit mean that everyone in your family, classroom, or office will enjoy plugging in with ThinkWrite Technologies's Ultra Durable, Ultra Ergo, and Ultra Light product lines.

What are your “Ultra Durable Pro” products?

The "Ultra Durable Pro" line of products was designed exclusively by ThinkWrite Technologies in-house with the goal of creating a better sounding, more comfortable over-ear headphone and headset. Featuring soft contour 100%-contact ear cushions, improved sonic quality, and ThinkWrite Technologies's unique ear cup swivel technology, ears remain protected from the stress of compression, strain of damaging frequencies, and distraction from background noise over longer listening periods. With 40mm drivers delivering exceptional sound quality and entirely over-the-ear cushions providing unparalleled comfort, the Ultra Durable Pro lines is the ideal over-ear headphone for school, the office, on the go, and everyday usage.

What are your "Ultra Ergo" products?

The "Ultra Ergo" line of products was designed exclusively by ThinkWrite Technologies in-house with the singular goal of creating a better sounding, more comfortable on-ear headphone and headset. Featuring ergonomically angled earcups and a gentler, optimized audio curve, ears remain protected from the stress of compression and strain of damaging frequencies over longer listening periods. With 30mm drivers delivering exceptional sound quality and the TW110 headset's flip-down omni directional microphone boom positioned optimally for voice recording, the Ultra Ergo line is the ideal on-ear headphone and headset line for school, work, and everyday usage.

Are ThinkWrite Technologies headsets and headphones compatible with other devices besides an iPad?

Yes. ThinkWrite Technologies headphones and headsets can be used with any device that uses a single connector for listening and recording. Compatible devices include iPads, Chromebooks, MacBooks, smartphones and Android tablets. Most current laptops support the single audio port for listening and recording. If a computer or laptop has two audio ports, ThinkWrite Technologies has for sale audio splitters that allow for headsets to be used with these devices. Please contact us for pricing and more information about audio splitters.

ThinkWrite Technologies additionally offers Ultra Durable USB Headsets that are compatible with all Chromebooks, laptops, and desktop computers with USB ports.

How should I clean my ThinkWrite Technologies products?

All ThinkWrite Technologies products are designed with easy care in mind. Simply wipe down the plastic and leatherette parts of our products with sanitizing wipes to ensure cleanliness and avoid the spread of germs in and outside of the classrooom.

How can I purchase ThinkWrite Technologies products?

We strive to make the purchasing of ThinkWrite Technologies products as efficient and easy as possible. For customers looking to purchase products in small quantities, we recommend purchasing directly here through the website or on Amazon.

If you would like to order products in larger quantities, we ask that you please fill out our bulk orders quote form and we'll get back to you with an estimate. ThinkWrite Technologies also works with many major resellers (listed on the Resellers page) who will be happy to work with your district, school, or company to help place your order.

Do you offer volume discounts?

Yes. Districts, schools, and companies seeking to order larger volumes of product may qualify for high-volume pricing. If you are interested in ordering in bulk, we ask that you please fill out our bulk orders quote form, or contact your preferred reseller.

What is the warranty offered with your products?

ThinkWrite Technologies proudly offers a two year warranty for all “Ultra Durable Pro" and "Ultra Ergo" product lines and a one year warranty is offered "Ultra Light" product line. Please visit our support page for more information on individual product warranties.

How does the warranty process work?

We understand that your time is valuable, so we've made the warranty process as simple as it can be. Please read the warranty for the item you are inquiring about prior to submitting a claim. Photo documentation of the faulty item(s) is a requirement for all warranty claims. Please fill out the warranty form at https://thinkwrite.com/pages/support and have photos of unit(s) you are requesting replacement of to help expedite the claim process. We will get back to you as quickly as possible.

More Questions?

Use the form below to ask us any questions you have that were not answered above.